HP Recruitment Drive for Freshers as Server Support Engineer on December 2014

Company Name : HP

Job Designation : Server Support Engineer

Qualification Required : Any Graduate

Experience Required : Freshers

Responsibilities :

1. Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products

2. Assisting end users to avoid or reduce problem occurrences

3. Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)

4. Adding case resolution to Knowledge Management System

5. Engaging support as needed to ensure SLA demands are met

6. Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

7. Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.

8. Providing direction and guidance to process improvements.

9. Articulating recommendations and explain resolutions to clients.

Location : Bangalore

Salary : As per the Industry

Apply Mode : Through Online

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