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HCL Technologies, A leading offshore IT & software development company offers various services like application development, outsourcing software.Now they conduct walk-in drive for freshers from 24th to 27th February 2015.
Name of the Company : HCL Technologies
Job Designation : Technical Analyst/ Sr Analyst
Educational Qualification: Any Graduate
Required Experience: 1-4 Years
Name of the Company : HCL Technologies
Job Designation : Technical Analyst/ Sr Analyst
Educational Qualification: Any Graduate
Required Experience: 1-4 Years
Job Location : Noida
Expected Salary: As Per the Industry
Job Description:
Job Description:
Candidates who are looking forward to work in HCL technologies should have the following skills.
1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
7. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
8. Perform user account management activities, escalate complex problem to appropriate support specialists
9. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
10. Troubleshoot client software and basic network connectivity problems
Walk-in Details:
Walk-in Date : 24th -27th February 2015
Time : 11 AM – 4 PM
Venue :
HCL Technologies
B-39, 4th Floor, Sec-1.
Near by Noida sec 15 Metro Station.
Noida
1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
2. Route problems to internal 2nd and 3rd level IT support staff.
3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
4. Administer and provide User account provisioning.
5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
6. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
7. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
8. Perform user account management activities, escalate complex problem to appropriate support specialists
9. Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
10. Troubleshoot client software and basic network connectivity problems
Walk-in Details:
Walk-in Date : 24th -27th February 2015
Time : 11 AM – 4 PM
Venue :
HCL Technologies
B-39, 4th Floor, Sec-1.
Near by Noida sec 15 Metro Station.
Noida
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