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IGATE provides integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey.Now they conduct recruitment drive for freshers on March 2015.
Name of the Company: i-Gate Corporation
Job Designation: Systems Engineer – Technical Support
Educational Qualification: BE, B.Tech, MCA
Required Experience: 0 – 1 Year
Name of the Company: i-Gate Corporation
Job Designation: Systems Engineer – Technical Support
Educational Qualification: BE, B.Tech, MCA
Required Experience: 0 – 1 Year
Job Location : Bangalore
Expected Salary : As per the Industry
Required Skills:
1. An ITIL qualification is preferable but not essential
2. MCP certification would be desirable
3. Excellent communication skills
4. Excellent organizational skills
5. Willing to work round the clock (24/7)
6. 1 years previous IT Service Desk and/or Call Centre experience required
7. Incident Management experience managing incidents including business expectations and communication
8. Basic User & Security Group Active Directory administration (Not mandate)
9. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
10. Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Job Description :
1. Act as a single point of contact for phone calls and staff regarding IT issues and queries
2. Receiving, logging and managing calls from internal staff via telephone
3. 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
4. Troubleshoot basic network issues
5. Escalate unresolved calls to the L2 support team
6. Log all calls in the Service Desk Call Logging system (HPSM)
Apply Mode : Through Online
Click Here to Apply for this Job
Expected Salary : As per the Industry
Required Skills:
Candidates who are looking forward to work in iGATE should have the following skills and responsibilities.
1. An ITIL qualification is preferable but not essential
2. MCP certification would be desirable
3. Excellent communication skills
4. Excellent organizational skills
5. Willing to work round the clock (24/7)
6. 1 years previous IT Service Desk and/or Call Centre experience required
7. Incident Management experience managing incidents including business expectations and communication
8. Basic User & Security Group Active Directory administration (Not mandate)
9. Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
10. Experience with using and troubleshooting Outlook 2007 within a network environment (permissions, calendar sharing, and delegation)
Job Description :
1. Act as a single point of contact for phone calls and staff regarding IT issues and queries
2. Receiving, logging and managing calls from internal staff via telephone
3. 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
4. Troubleshoot basic network issues
5. Escalate unresolved calls to the L2 support team
6. Log all calls in the Service Desk Call Logging system (HPSM)
Apply Mode : Through Online
Click Here to Apply for this Job
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