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IGATE provides integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey.Now they conduct recruitment drive for freshers on March 2015.
Name of the Company: iGATE
Job Designation: System Engineer
Educational Qualification: B.E/ B.Tech / MCA
Job Location: Bangalore
Required Experience: 0 – 1 Years
Expected Salary: Best in Market
Job Description:
Candidates who are looking forward to work in iGATE should have the following skills and responsibilities.
Act as a single point of contact for phone calls and staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone.
Log all calls in the Service Desk Call Logging system (HPSM)
Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
Troubleshoot basic network issues
Escalate unresolved calls to the L2 support team
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Update the entire team when a new resolution identified, get the KEDB updated
Company Profile:
iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of ‘Accountable for Clients” Business’ powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.Organizational.excellence is the foundational bedrock of everything that iGATE does to meet customers’ expectations, ensure employee performance and achieve shareholders’ delight.
Click Here to Apply
Name of the Company: iGATE
Job Designation: System Engineer
Educational Qualification: B.E/ B.Tech / MCA
Job Location: Bangalore
Required Experience: 0 – 1 Years
Expected Salary: Best in Market
Job Description:
Candidates who are looking forward to work in iGATE should have the following skills and responsibilities.
Act as a single point of contact for phone calls and staff regarding IT issues and queries
Receiving, logging and managing calls from internal staff via telephone.
Log all calls in the Service Desk Call Logging system (HPSM)
Take ownership of user issues and follow up the status of issues on behalf of the user and communicate progress in a timely manner
1st line support – troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs and Printers
Troubleshoot basic network issues
Escalate unresolved calls to the L2 support team
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Update the entire team when a new resolution identified, get the KEDB updated
Company Profile:
iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of ‘Accountable for Clients” Business’ powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.Organizational.excellence is the foundational bedrock of everything that iGATE does to meet customers’ expectations, ensure employee performance and achieve shareholders’ delight.
Click Here to Apply
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