HP Recruitment Drive for the Post of Server Support Engineer on December 2014

Company Name : HP

Job Designation : Server Support Engineer

Qualification Required : Any Graduate

Experience Required : 1 – 3 Years

Job Description :

1. Provides technical support to customers and resellers via incoming customer contacts to HP Global Solutions Centers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.

2. Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.

3. Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.

Skills Required :

1. Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products

2. Assisting end users to avoid or reduce problem occurrences

3. Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)

4. Adding case resolution to Knowledge Management System

5. Engaging support as needed to ensure SLA demands are met

6. Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.

Location : Bangalore

Salary : As per the Industry

Apply Mode : Through Online

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